This refund policy applies to the IT consulting and digital solution services provided on this website, including IT strategy consulting, digital transformation planning, system architecture consulting, business process optimization, technical solution assessment, and other professional consulting services listed on the site. As the services provided are primarily one-time professional engagements rather than physical goods, refunds are processed based on the service status and actual completion progress.
- Nature of Service Purchase
Unless a specific service page explicitly designates the offering as a subscription, all IT consulting and digital solutions provided on this website are one-time purchases.
Upon completing a payment, no charges for subsequent periods or automatic renewals will be incurred. Should a client wish to purchase additional consulting or technical services, a new order must be submitted or a new service plan confirmed.
- Cancellation Before Service Commencement
Clients wishing to cancel an order should submit a cancellation request as soon as possible using the contact methods published on the website.
Within 24 hours of payment and before service has commenced: A cancellation and refund request may be submitted;
More than 24 hours after payment but before service has commenced: We will review the request based on the order status;
After service has commenced: The refundable amount will be calculated based on the work already completed and the resources actually invested.
The processing time for cancellation requests is typically 1–3 business days.
- Refunds After Service Commencement
IT consulting services may involve preliminary work such as requirements analysis, technical assessment, solution design, project communication, and document preparation. Once service has commenced, professional staff may have already invested time and resources.
Therefore, if a client requests cancellation after service has commenced, we will review the request based on the actual percentage of completion:
Refunds may be requested for the portion of the service not yet started, subject to eligibility;
Fees for consulting, analysis, or solution design work already completed are generally non-refundable;
Fees corresponding to delivered reports, solutions, or other service outputs are generally non-refundable;
Third-party costs that have already been incurred and cannot be reversed may not be refundable.
- Service Quality Issues
If a client believes there is a significant discrepancy between the services provided and the scope explicitly agreed upon in the order, they should contact us within 7 business days of discovering the issue, providing order details and a specific explanation.
We will conduct a preliminary review within 3 business days of receiving the request and, based on the circumstances, take appropriate action—such as providing supplementary services, adjusting the plan, or processing a refund.
5. Cancellations Due to Client-Related Reasons
If a project cannot proceed due to the client’s failure to provide necessary information in a timely manner, the provision of inaccurate information, prolonged unreachability, or other reasons attributable to the client, we will process refunds based on the work already completed and the resources actually invested.
A client’s decision to voluntarily halt a project does not automatically entitle them to a full refund.
- Refund Application Timeline
To ensure orders are processed promptly, clients should submit refund applications as soon as they meet the eligibility criteria.
General processing times are as follows:
Project Stage | Timeframe
Submission of cancellation request | Submit as soon as possible
Review of cancellation request | 1–3 business days
Preliminary review of service issues | Within 3 business days
Processing after refund approval | 3–7 business days
Funds credited by bank or payment provider | Usually an additional 3–10 business days
Actual receipt of funds may be affected by the processing speeds of banks, credit card issuers, or payment service providers.
- Refund Method
Refunds are typically processed using the client’s original payment method.
We will not request full bank card details via email or other insecure channels. If a refund cannot be processed via the original payment method, we will contact the client to confirm an alternative, secure refund method.
- Note on Non-Physical Returns
This website provides IT consulting and digital solution services rather than sales of standard physical goods; therefore, there is generally no return process in the traditional sense.
When clients cancel services or request refunds, there is usually no need to mail back or return any physical items.
If a special service order includes physical documents, equipment, or other items that both parties have explicitly agreed must be returned, we will provide return instructions based on the specific circumstances.
- Return Address
If physical items do need to be returned, please confirm with us via the contact details published on the website before shipping.
Return Address:
Address: Bartonbury Rockshaw Road, Merstham, Redhill, England, RH1 3BZ
Important Note: Please do not ship any items without obtaining our confirmation. We may be unable to accept or assume liability for items sent to the above address or any other address without prior confirmation.
10. EU Consumer Rights
If the customer qualifies as a consumer protected under EU law or other applicable consumer protection legislation, this policy does not limit their statutory rights regarding cancellation, withdrawal, and refunds.
For services that the customer has expressly requested to commence within the statutory withdrawal period, we will handle the portion of services already provided and any related refunds in accordance with applicable law.
- Factors Beyond Our Control
If services are affected by third-party platform failures, network outages, major technical issues, natural disasters, government actions, or other circumstances beyond our reasonable control, we will notify the customer as soon as possible. We will then consult with the customer to arrange for a postponement, rescheduling, or other reasonable solution based on the specific circumstances.
- Contact Information
To cancel IT consulting services or request a refund, please submit your request via the email address, contact form, or other official contact channels listed on our website.
To facilitate efficient processing, please include your order number, date of purchase, service name, contact details, and the reason for the refund request.