Welcome to this IT consulting and digital solutions website. These terms and service policies apply to your access to the website, submission of inquiries, purchase of related services, and use of the IT consulting and digital solutions we provide. Please read the following information carefully before making a purchase or submitting a service request.
- Scope of Services
We primarily provide professional services related to IT consulting and digital solutions, including but not limited to IT strategic planning, digital transformation consulting, business process optimization, system architecture consulting, software and platform solution planning, data management consulting, cloud technology planning, IT infrastructure optimization, and project consulting.
Specific service details, the scope of delivery, service duration, and client cooperation requirements are governed by the information on the purchase page and the service scope ultimately confirmed by both parties.
- One-Time Purchase and Subscription Information
In principle, the IT consulting and digital solutions offered on this website are one-time purchases and do not constitute automatically renewing subscription services.
Unless a specific service page is explicitly labeled as a “Subscription Service” or otherwise agreed upon in writing, the amount paid by the client covers only the specific service item and agreed scope of service for the current purchase.
One-time purchases do not automatically incur charges for a subsequent period, nor do they automatically renew upon completion of the service. Should the client require continued consulting, maintenance, technical support, or other services in the future, they must purchase or confirm a new service based on the service plans available at that time.
If subscription-based services are offered in the future, we will clearly state the subscription cycle, fees, renewal methods, cancellation procedures, and other applicable conditions on the relevant service pages.
- Billing and Payment
Service fees are determined by the amounts displayed on the website purchase page, in the quotation, or in the service plan confirmed by both parties. Once the client submits an order and completes payment, the service order enters the confirmation process.
Unless explicitly stated otherwise on the service page:
Prices displayed on the website represent the one-time fee for the corresponding service item;
One-time purchases do not automatically renew;
Clients must complete the required payment before the service commences;
Additional service fees arising from extra requirements initiated by the client must be confirmed by both parties and paid separately;
Costs associated with third-party software, platforms, cloud services, licenses, or other external services are not included in the website’s service fees unless explicitly specified in the service quotation. We reserve the right to adjust future service prices based on operational costs, the scope of services, and market conditions; however, orders that have been confirmed and paid for will generally be fulfilled at the price established at the time of confirmation.
- Order Confirmation
Once the customer has completed payment and submitted the necessary information, we will confirm the order and the service requirements.
If the purchased service cannot be provided due to technical issues, resource constraints, scope limitations, or other reasonable causes, we will promptly communicate with the customer and propose an appropriate solution based on the specific circumstances.
Customers are responsible for ensuring that the information submitted is truthful, accurate, and complete. Service timelines may be extended if delays occur due to incorrect or incomplete information provided by the customer.
- Service Delivery
IT consulting services may be delivered via online meetings, email, telephone, online document sharing, or other methods agreed upon by both parties.
Service delivery timeframes depend on the project scale, the customer’s readiness regarding materials, communication efficiency, and the specific content of the service. For projects requiring customer-provided materials or plan approvals, a failure to provide necessary information in a timely manner may impact the overall service schedule.
Unless otherwise expressly agreed upon by both parties, the service deliverables shall be determined by the details listed on the purchase page or the scope of service confirmed by both parties.
- Customer Responsibilities
Customers must promptly provide accurate materials required for the service and ensure they have the authority to provide us with the relevant business, technical, or project information.
Customers are also required to complete necessary confirmations, provide feedback, and maintain communication in a timely manner. If a project cannot proceed due to reasons attributable to the customer, we may settle service fees based on the work actually completed.
- Service Modifications and Additional Requirements
If, after the service has commenced, the customer requests new features, an expanded scope of consulting, additional project content, or other work exceeding the original scope, we may provide a quote for the additional workload.
Any additional costs will be confirmed with the customer before the extra work is implemented; no new charges will be automatically incurred without the customer’s confirmation.
- Cancellation and Refunds
As IT consulting services typically involve the allocation of professional personnel, project analysis, solution design, and customization, portions of the service that have already been completed or for which resources have already been committed may not be eligible for cancellation or refund once the service has begun.
If the service has not yet commenced and the customer wishes to cancel the order, they may contact us promptly. We will determine eligibility for a refund based on the order status, the amount of work completed, and applicable laws.
If we are unable to provide the purchased service due to reasons attributable to us, we will consult with the customer to arrange a rescheduled service, an alternative solution, or an appropriate refund, depending on the specific circumstances. For consumers subject to EU consumer protection regulations, we will fulfill applicable requirements regarding consumer rights and the right of withdrawal in accordance with the law; where services fall under categories where consumers may expressly request immediate provision prior to the start of the service—and acknowledge that their relevant rights may be affected—we will handle such matters in compliance with applicable laws.
- Service Deliverables and Intellectual Property
Unless otherwise agreed in writing by both parties, the consulting plans, analysis reports, project proposals, and other service deliverables we provide are intended solely for the purchasing client’s own business purposes.
Brand names, page content, design elements, templates, technical materials, and other intellectual property on this website belong to their respective rights holders. Unauthorized copying, sale, transfer, republication, or use for other commercial purposes is prohibited.
- Third-Party Services
Certain digital projects may involve third-party software, cloud platforms, hosting services, or other external technical services.
The costs, licensing, availability, functionality, and terms of service for third-party services are the responsibility of the respective third parties. Unless expressly agreed otherwise, we assume no liability for the long-term availability, price fluctuations, or service interruptions of third-party platforms.
- Information Security and Privacy
We process information provided by clients in accordance with applicable data protection laws and this website’s privacy policy.
Clients must not submit sensitive information unrelated to the services via this website. Regarding business and technical materials required for the project, clients must ensure they possess the legal authority to use and provide such materials.
- Service Limitations
Our IT consulting services are designed to provide professional technical analysis, planning, and solution recommendations based on information provided by the client. Actual business outcomes may be influenced by the client’s internal management, personnel execution, third-party platforms, market conditions, and other factors beyond our control.
Therefore, unless expressly agreed otherwise in writing, we do not guarantee specific revenue growth, cost reductions, market performance, or other business results.
- Updates to Terms
We may update these terms and policies in response to changes in service content, business models, or applicable laws and regulations.
Updated versions will be published on this website and will apply to new orders or services from the date of publication. For confirmed orders, unless required by law or otherwise agreed by both parties, the core transaction terms already confirmed will not be altered by updates to the website’s terms.
- Acceptance of Terms
By browsing this website, submitting a consulting request, or completing a service purchase, you acknowledge that you have read and understood the terms and policies applicable to the relevant services. Note: Unless a service page explicitly designates the offering as a subscription service, all IT consulting and digital solutions provided on this website are billed on a one-time purchase basis; there is no automatic renewal, and fees for the subsequent period will not be charged automatically without the client re-purchasing or confirming the service.